Bot publication channels
To make your bot available for your clients, you have to publish it in a channel.
A channel is an interface used by your bot to communicate with the client. It can be a messenger, a widget on your website, or other service.
How to publish a bot in a channel
- On the Chatbots tab on the main Aimylogic tab, select the bot.
- Go to the Channels tab. You will see the list of available channels.
- Select a channel, specify all the required parameters, and click Connect.
You can connect your bot to several channels.
Aimylogic supports different channel types. We have divided them into several groups.
Messengers, social media, and API
Customer engagement platforms
To use these channels, add the Transfer to agent block to the script.
Agents from these channels can talk to clients in online chats on websites or in messengers and social networks connected on the customer engagement platform side.
Read our article on online chats to learn more about how online chats work and differ.
Except publication channels where you can publish your bots, you can connect Aimylogic bots to other services: